FAQs

We have put together a list of FAQs to questions which we get asked frequently from clients.

If your question is not answered below or you need more clarification please feel free to contact us at info@covers.co.nz and we will endeavour to get back to you as soon as possible.

What does Covers Decoration Hire do?

Covers Decoration Hire specialise in decorative hire for weddings and special events. We can assist with decorating and styling and have awesome team of creatives who  deliver, collect and or set up in venues all over the greater Auckland area.

Can I look at the items before booking?

Yes you can, we have a Showroom at 3061 Great North Road, New Lynn which is open Monday to Friday, 10am – 4pm. Appointments can be made outside of these times with prior arrangement.

You are also more than welcome to meet with one of our Stylists onsite to discuss your wedding/event ideas and we can put together a bespoke package for you – please make a booking for this option.

How soon do I need to book the Items I want?

We recommend the sooner the better.  Over the peak season some items can book out quickly so if you have your heart set a particular item we do recommend getting in early.   Once we receive your deposit those items are held for your special day.

What is your standard hire period?

5 days is our standard hire period which means you can collect on Thursday or Friday and return on Monday for those weekend events.

Can I collect the hired items? And where from?

Yes you can collect your hired items from our dispatch area.  The dispatch office is your first port of call when picking up hired items and is located through the back door at the rear of our building.

When can I return items?

We will arrange the return day with you at the time of booking.  It is important to stick to the day arranged as we may have bookings waiting to collect the items your have hired.

How much deposit is required?

A deposit of 25% will secure your items for your special event.  The deposit is due within 7 days of accepting your quote and is non-refundable.  If your hire items are less than $100.00 you will need to pay the full amount due in order to secure the items.

When is the final payment required?

Payment of the balance of your invoice is required 14 days prior to event date.  Your hired items are prepared once full payment has been received.   – we accept Cash, Eftpos or Credit Card.

Do you require a bond be paid and when?

We require a bond payment of $100.00 which is refunded once the hired items are returned to Covers at the required times and have been checked.  Bond Return can take up to 10 days during our busy season.  Please ensure we have banking details to make refunds directly.

Can I make changes to my Booking?

Changes can be made to your order up to one month prior to the event. Items cannot be removed after this time, however you can add items.

Do you deliver and collect (pick up)?

Yes, we can deliver and/or collect the hired items from your venue location – please ask us for cost when enquiring.

Can you Set Up and Packdown our decorations and/or table centrepieces?

Yes, we are more than happy to set up your wedding/event decorations to be all ready for you when you arrive for your event.

We also take out the hassle of you organising the Packdown at the end of the night/next day – our team will come in and pack it for you and take it back to our Showroom.

Please ask us for cost for Set Up and Packdown when enquiring.

For more information please see our Terms & Conditions.

You agree to our Terms and Conditions on payment of the deposit.