We have put together a list of FAQs to questions which we get asked frequently from clients.
If your question is not answered below or you need more clarification please feel free to contact us at firstname.lastname@example.org and we will endeavour to get back to you as soon as possible.
What does Covers Hire Ltd do?
Covers are a decorative hire company specialising in decorative hire for weddings and special events. We can assist with decorating and styling and have a team who can deliver, collect and or set up in venues all over the greater Auckland area.
Can I look at the items before booking?
Yes you can, we have a Showroom at 3061 Great North Road, New Lynn which is open Monday to Friday, 9am – 4pm. Appointments can be made outside of these times with prior arrangement.
You are also more than welcome to meet with one of our Stylists onsite to discuss your wedding/event ideas and we can put together a bespoke package for you – please make a booking for this option.
When should I book the Items I want?
We recommend the sooner the better; once we receive payment of your deposit it will guarantee everything you want for your special day.
What is your standard hire period?
5 days is our standard hire period
Can I collect the hired items? And where from?
Yes you can collect your hired items; just prearrange this with us so we can organise a date and time which is suitable. Collection is at our Showroom.
When can I return items?
You can return items within or at end of 5 day hire – usually Monday morning after the weekend.
What deposit is required?
Our standard deposit is 25% of the total cost of your hireage.
When is the final payment expected?
Once deposit is paid the final outstanding balance is required 14 days prior to event date – we accept Cash, Eftpos or Credit Card.
Can I make changes to the Booking?
Yes you can add/remove or amend items on a booking up to 14 days prior to collection or dispatch for basic changes.
Do you deliver and collect (pick up)?
Yes, we can deliver and/or collect the hired items from your venue location – please ask us for cost when enquiring.
Can you Set Up and Packdown our decorations and/or table centrepieces?
Yes, we are more than happy to set up your wedding/event decorations to be all ready for you when you arrive for your event.
We also take out the hassle of you organising the Packdown at the end of the night/next day – our team will come in and pack it for you and take it back to our Showroom.
Please ask us for cost for Set Up and Packdown when enquiring.
For more information please see our Terms & Conditions.